Q-View Imager Installation Troubleshooting

If your Q-View imager is connected to a computer but isn’t being recognized in the Q-View Software, please do the following:

Refresh the connection: In the Q-View Software, go to Settings > Administration > Manage Imagers. Click Refresh in the dialog box that pops up.
Ensure there is power: Is the Q-View Imager power cord plugged into a functioning power strip and/or wall outlet? Be sure to check alternate wall outlets that are on a different circuit. Is the power cord which connects into the back of the imager is plugged into the imager securely?

Try alternate USB ports: Can you refresh the imager connection (as in step 1) when the Q-View Imager USB cable is plugged into a different port of the computer? Be sure to check all of your computer’s available ports.
If none of these fix the problem, please call 888-782-6797 for technical support.

If you are experiencing issues with your experiment or imaging, please see our tips on ELISA Troubleshooting at http://www.quansysbio.com/support/tech-tips/elisa-troubleshooting/

As researchers and problem solvers ourselves, we understand the value of sound data. We are proud to be a part of research that can better the world. We value the relationships, partnerships, and friendships that we have built with the people who trust and use our technology. We are committed to building these relationships. You can count on us to answer the phone and take time to thoroughly address questions or concerns about any of our products. In an industry that is reputed for grandiose claims, we trust that our quality standards and our customer service set us apart from the competition. If you’re happy with our products or if you think we can do something better, we hope you will let us know.



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